Lifespire – Privacy Policy
This Privacy Notice (“Notice”) applies to personal data Lifespire and its affiliates (collectively, “Lifespire,” “we,” “us,” or “our”) collects from USA residents. This Notice also covers rights and choices related to your personal data. If you are not a USA resident please see our General Privacy Policy.
Data We Collect
We collect data about you in different ways. For example, we collect data:
- Directly from you. This includes when you create an account or use our services, sign up to get our emails, or contact us.
- Automatically. This includes through cookies, server logs, and other tools on our website or apps.
- From other sources. These can include our affiliates, vendors, publicly available sources, and other companies.
The following are a few examples of our collection and use of data:
Context | Examples of Personal data |
|---|---|
Account Information | When you create an account with us or sign up for our services, we collect your contact information, such as name and address, and email address, along with other information including your l health insurance details, and credit card information . |
Health and Lifestyle Information | When you use our services, we collect your health information including medical history, family history, test results, referring physicians, reports, symptoms, diagnosis, treatments performed, prescriptions, supplements, clinic attendance, and instructions for care of person or genetic material. |
Biometric and genetic data | We collect your biometric and genetic data when you choose to receive certain of our services. |
Demographics | We collect personal data, such as your age or your region. |
Feedback/Support | If you provide feedback or contact us for support, we collect your name and email, as well as other content that you send. |
Job Applicants | If you apply for a job, we collect information needed to process your application. This may include your social insurance number or social security number. Providing this information is required for employment. |
Mailing List | When you sign up for our mailing lists, we collect your contact information. |
Mobile Devices | We collect information your device broadcasts when you visit our website. |
Order Placement | We collect your name, billing and email addresses, phone number, and credit or debit card information when you place an order. |
Partner Promotion | We collect data that you provide as part of co-branded promotions with other companies. |
Surveys | We collect data you share through surveys. If a third-party offers a survey, the third party’s privacy notice also applies to the collection, use, and disclosure of your data. |
Sweepstakes or contests | When you enter a sweepstakes or contest, we collect data about you such as your contact information. |
Use of our App | We collect your username and password, as well as your interactions (as detailed below), when you use our App. |
Use of Our Website | We may use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. |
User Content | If you choose to engage in forums, blogs, or other similar features offered by us, we may maintain records about the content you post. This might include comments, reviews or questions as well as metadata associated with your content. |
Website Targeted Advertising Technology | We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services. |
How We Use Data
We also use data to:
- Identify you when you visit our websites.
- Complete transactions.
- Improve or create services and products.
- Conduct analytics.
- Connect with you (e.g., addressing your requests, inquiries, issues, or feedback).
- Market our products or services.
- Market the products or services of our business partners.
- Find and prevent malicious, deceptive, fraudulent, or illegal activity.
- Find and prevent security incidents.
- Enforce our policies and agreements.
- Debug, find, and fix errors that impair our website and services.
- Comply with legal or regulatory obligations.
- Establish or exercise our rights
- Defend against legal claims.
- Manage our relationships.
- For other reasons with your consent.
The sections above describe our main purposes in collecting your data, but often we have multiple purposes. For instance, if you make an online purchase, we may collect your information to perform our contract with you. We also have a legitimate interest in maintaining that data so that we can easily address questions about an order. As a result, our collection and processing of your data is based in different contexts on your consent, our need to perform a contract, our legal obligations, and/or our legitimate interest in conducting our business.
To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods.
How We Share Data
In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:
- Affiliates and Acquisitions. We may share data with our affiliates (e.g., parent company, sister companies, subsidiaries, joint ventures, or other companies under common control). If a company acquires or enters negotiations to acquire, our company, business, or assets, we may share data with that company.
- Healthcare Professionals. We will share your personal information with licensed healthcare professionals on your Lifespire care team as well as approved laboratories and diagnostic partners supporting our care.
- Other Disclosures without Your Consent. We may share data to cooperate with law enforcement, participate in a legal process, or for legal compliance. We may share your data to establish or exercise our rights, to defend against legal claims, to investigate, prevent, or act on possible illegal activities, threats to safety of person or property, or a violation of our policies. Your data may be shared to ship products to you.
- Service Providers. We may share your data with service providers. Service providers may help us to run our website, conduct surveys, provide technical support, process payments, fulfill orders, and more.
- Professional Services. We may share personal data with our professional service providers, such as auditors or lawyers.
- Other Disclosures with Your Consent. We may share your data with third parties when you consent or direct us to.
Some laws may require us to disclose whether the following categories of personal data are collected, shared with third parties for a “business purpose,” or “sold,” or transferred for “valuable consideration.” The table below indicates the categories of personal data we collect and transfer in a variety of contexts. We do not “sell” your personal data for money.
Category of Personal Data | Category of Recipients | |
|---|---|---|
Disclosures for a | Sharing for Targeted Advertising | |
Identifiers – this may include things like name, alias, postal address, unique personal identifier, online identifier, email address, or account name. |
| Advertising networks. |
Government Issued Identification – this may include things like social security number, driver’s license number, or state issued identification number. | N/A | |
Financial Information – this may include bank account number, credit card number, debit card number, and other financial information. | N/A | |
Health Related Information – this may include medical information, mental or physical condition or treatment, or health insurance information. | N/A | |
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical, or mental handicap, etc. | N/A | |
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | N/A | |
Biometric information – this may include a biological or behavioral characteristic used to establish a person’s identity. | N/A | |
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, app, or ad. | N/A | |
Geolocation data – this could include precise or non-precise geolocation information. | N/A | |
Audio, electronic, visual, thermal, olfactory, or similar information | N/A | |
Professional or employment-related information – this includes, for example, information submitted by job applicants. | N/A | |
Non-public education information (as defined in the Family Educational Rights and Privacy Act) | N/A | |
Inferences drawn from any of the information listed above | N/A | |
Additional categories of personal data described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics, or description, insurance policy number. | N/A | |
Your Choices
Some jurisdictions give you a right to make the following choices:
- Access. You may request access to your personal data or confirmation that we have data about you. In certain limited cases, you may ask to receive access to your data in a portable, machine-readable form.
- List of Third-Party Recipients. You may request a list of specific third parties to which we have disclosed personal information. Some areas also allow you to obtain a list of the categories of third parties to which we have disclosed personal information. You can find that information in the table above under the “How We Share Data” section.
- Deletion. You may ask us to delete your personal data. If required by law, we will grant such a request, but note that in many cases, we must keep your personal data to comply with legal obligations, resolve disputes, enforce agreements, or for other business purposes.
- Opt-out of Website Targeted Advertising. You may opt-out of online targeted advertising (e.g., cookies) by clicking the cookie settings link here or the “Do Not Share” link on our homepage.
- Opt-out of App-Based Targeted Advertising. You may opt-out of App-based targeted advertising (e.g., SDKs with advertising partners) by going to the settings menu in your mobile device.
- Promotional Emails. You may provide us with your email address to allow us to send newsletters, surveys, offers, or other promotional content , as well as targeted offers from third parties. You can stop receiving such emails by following the unsubscribe instructions at the bottom of those emails. If you choose not to receive such emails, we may still send you service-related communications.
- Promotional Text Messages. If you get a text message from us that has promotional content, you can opt-out of future text messages by replying “STOP.”
- Revocation Of Consent. Where we process your personal data based upon consent, you may revoke consent. Note, if you revoke consent for processing personal data, we may no longer be able to provide you some types of services.
- Geolocation Data. You can turn off geolocation data for mobile apps through your mobile device’s privacy settings.
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny a request because the law permits or requires us to. We will not discriminate against individuals who exercise a privacy right.
Submitting Requests
You may exercise the above rights by contacting us via the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
We will require you to prove your identity when making most types of requests. We may verify your identity by phone or email. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us. We may also ask you to send us a signed declaration confirming your identity.
In some circumstances, you may designate an authorized agent to exercise rights on your behalf.
How We Protect and Retain Data
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
Some of our websites permit you to create an account. You are responsible for selecting a unique and complex password and keeping it confidential. You are responsible for any access to or use of your account by someone who has obtained your password, whether or not you approved of such access or use. Notify us of unauthorized use of your password or account immediately.
We keep your personal data for only as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data. We also weigh the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we obtained the data and whether we can meet those purposes through other means, as well as applicable legal requirements.
Third-Party Applications/Websites
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Changes To This Privacy Notice
We may change our Notice and privacy practices. New notices will be published on our website. If changes are material, the Notice that was in place when you submitted personal data to us will generally govern that data unless you consent to the new Notice. Our Notice shows “effective” and “last updated” dates below. The effective date is the date the current version took effect. The last updated date is the date the current version was last substantively changed.
Children
Our websites and online services are not meant for children under 13 years old, and we do not knowingly collect personal data from children under age 16 without parental consent. Children under 13 should not give us their personal data.
Contact Information
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.
info@lifespire.ca
(647) 360-5974
If you are not satisfied with our response and are in the European Union or United Kingdom, you may have a right to lodge a complaint with your local supervisory authority.
Additional Information For California Residents
If you would like more information on the categories of personal data (if any) we share with third parties or affiliates for those parties to use for direct marketing, submit a written request using the information in the Contact Information section.
Additional Disclosures Under Washington My Health My Data Act
Please see our Consumer Health Privacy Notice for disclosures as required under the Washington State My Health My Data Act.
Effective Date: July 30, 2025
Last Update: