Lifespire is committed to protecting the privacy and confidentiality of personal information and personal health information (collectively, "personal information") in our custody and control. This Privacy Policy explains how we collect, use, disclose, and protect personal information in the course of providing our services, including when you visit our website located at https://lifespire.ca (the "Website"), or use the Lifespire Application (the "App") (collectively, the "Services").
Lifespire is operated by Lifespire Inc. (the "Operator"). Certain regulated healthcare services available through Lifespire are provided by physicians and other healthcare professionals who are independent health contractors to Lifespire (each a "Professional Corporation"). All other services made available at the Clinic are provided by the Operator and its employees and contractors. Each Professional Corporation and the Operator separately control the personal information that they collect while providing services and will process personal information in accordance with this Privacy Policy. For the purposes of this Privacy Policy, when we refer to "we", "us" or "our", we mean each Professional Corporation and the Operator.
For U.S. Residents: If you are located in the United States, please refer to our U.S. Privacy Policy for information specific to how your personal information is collected, used, and protected in accordance with applicable U.S. laws.
We collect the following personal information directly from you, unless we have your consent or are legally permitted to collect your personal information indirectly.
If you apply for a job at Lifespire, you may be asked to provide us with certain personal information about yourself, such as your resume, cover letter, or similar employment related materials. We use this information for the purposes of processing and responding to your application and assessing your suitability for current and future career opportunities.
We may use artificial intelligence, machine learning, and automated decision-making technologies to evaluate and assess your personal information.
We use the personal information we collect to provide the Services. This includes:
With your express consent, we may use personal information for marketing and sales purposes, including informing you about unregulated products and services that may be of interest to you, whether provided by Lifespire or our affiliates or third-party partners. Please contact Lifespire if you wish to revoke your consent.
Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described in the "Contact" section below.
Cookies. The Website uses cookies to provide usage statistics about the Website, and to understand where visitors learn about the Website. We also may use cookies to simplify the re-entering of your data. You can adjust your browser settings to opt out of the use of cookies.
Log Files. When you use the Website, our servers automatically record certain information in server logs. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, referring/exit pages and URLs, number of clicks and how you interact with the Website, domain names, landing pages, and pages viewed, mobile carrier, and similar information.
Device Identifiers. When you access the Website using a mobile device, we collect information about your device contained in your mobile device's "device identifier." This includes information such as the type of device you are using, its operating system, and mobile network information.
Analytics. We may use third party service providers like Google Analytics to collect information about your use of the Website. The information we gather is used in an aggregate, non-identifiable form. For information about how information is processed in connection with Google Analytics, please read the Google Analytics Policy.
Healthcare Professionals. We will share your personal information with licensed healthcare professionals on your Lifespire care team as well as approved laboratories and diagnostic partners supporting our care.
Professional Corporation and Operator. Professional Corporations and the Operator share personal information with each other as necessary for the provision of healthcare services, for billing and administrative purposes, and otherwise to ensure a seamless experience at the Clinic.
Service Providers. We may transfer personal information to third party service providers that provide certain services on our behalf, such as data hosting and processing, marketing, analytics, information technology services, and payment processing. Some of these service providers may be located outside of Canada, including in the United States.
Business Transaction. We may disclose personal information to parties in connection with a corporate transaction, such as a sale, financing or other disposition of all or part of our business or assets.
Other. We may disclose personal information to meet our legal and regulatory obligations or otherwise as permitted or required by law, including to comply with a subpoena or warrant, to law enforcement in connection with an investigation, to protect our rights and the safety and security of our employees, and to enforce our agreements and collect debts owed to us.
With consent. We may disclose your personal information in other circumstances with your consent.
The Website may contain links to other websites that Lifespire does not own or operate. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information.
We protect personal information using safeguards that are appropriate to the sensitivity of the information. These safeguards may include measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, through the use of physical, organizational, or technological measures.
We limit access to personal information to our employees and service providers who require access in connection with their role or function. Despite these measures, since no system or security measure is completely secure, it is possible that personal information may be lost, stolen or accessed without authorization.
Personal information is maintained on our servers or those of our service providers and is retained as long as necessary for the fulfilment of the purposes for which it was collected, in accordance with prudent business practices on general document retention, or as otherwise required by law.
You may request access to or correction of your personal information in our custody or control. You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us, or to lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us in writing using the contact information set out in the "Contact" section below.
If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
For questions, inquiries or requests, please contact our Privacy Officer and Chief Experience Officer at info@lifespire.ca or call us at (647) 360-5974.